Frequently asked questions

We are a multidisciplinary, multilingual group of professionals based in Argentina, with more than thirty years of experience in law, tourism and economics.

Adventus was founded in 2024 in response to the need for detailed punctuality information and specialist services for the tourism and aviation sectors.

We work in three main areas:

• Airline punctuality and intelligence reports.
• Legal advice for tourism, aviation and hospitality.
• Regulation and advice for nature tourism.

It is an index developed by the Adventus Punctuality team. It weighs delayed and cancelled flights against the total operations analysed to provide an objective reference for each airline’s reliability.

The lower the ARI, the greater the reliability. A higher ARI indicates a greater likelihood of significant delays or cancellations. An ARI of 0 represents a month with none of these disruptions among the operations analysed.

The score is a complementary reading calculated from the ARI to make airline comparisons easier. A higher score indicates greater reliability; each airline’s ARI shows the directly measured performance.

The ranking shows each airline’s ARI for the most recent complete calendar month. For example, results shown during September correspond to August.

The index is the result of work presented over many years at international conferences, including UN Tourism, and its English name makes it easier to communicate to a global audience.

The data is collected from official sources: arrival records published by AA2000 and the respective official websites of Ushuaia, Trelew, El Calafate and Rosario airports.

The measurement focuses on arrivals because arrival time is essential for planning a journey and directly affects the passenger’s tourism and business experience.

A flight is considered delayed when it arrives more than 15 minutes after its scheduled time, according to information published by the official sources consulted.

It allows airline performance to be assessed across airports and routes, recognises carriers with stronger punctuality and helps passengers and businesses make decisions using objective information.

Airlines, agencies, tour operators, media and other organisations can request reports through our contact form. We can prepare comparisons by airline, route, airport and period.

You may cite the information and identify Adventus as the source. Contact us if you need a specific or tailored report.

We provide arrival-time certification on request. Contact us to ask about availability and terms.

Yes. You may use our services and links to give your customers useful, detailed information. Contact us to assess the best option for your business.

No. Under Decree 809/24, the regulations currently in force do not provide a right to assistance when a delay is caused by weather conditions.

For delays caused by operational or commercial reasons, such as the lack of an aircraft, you may be entitled to assistance when the delay exceeds four hours and the flight is between 00:00 and 06:00. Accommodation may also apply when it exceeds eight hours.

No. Argentina does not provide automatic compensation. You must submit a claim directly to the airline.

Article 63 of the Consumer Protection Act excludes flight delays and cancellations. We therefore recommend that you do not start that process for this type of claim.